Well, life has been pretty much the same for us since the last update. I got a promotion/temporary job at work. For those who don't know, I work in a call center for an alarm company. I'm now a mentor, which pretty much means I help people do their job better. I have to be on the phone (doing my normal job) for at least 51% of the time...the rest of the time I can be used on assist (which is pretty much when someone has a question, they call assist, so I answer questions.) I LOVE doing assist. It's so much fun. I will be doing mentor sessions, where I work one-on-one with someone, or with a small group, depending on what kind of session it is.
A few of the sessions are:
new hire
alarms per hour
QA
New hire we go through the new hire packet and give them tip sheets. Usually these are in small groups, the rest are one-on-one sessions.
alarms per hour, exactly as it sounds...we give them tips to raise their alarms handled per hour.
QA, Quality Assurance, we try to give them tips to do better on QA, such as get all required wording in their phone call.
I had training on Tuesday and Wednesday, and there's me and 3 other mentors. Training was pretty much going over info we already knew and a few other things that we need to know, like how to look up information, change information, etc.
When we're on the assist phone, we're considered supervisors (that includes taking escalated calls if it's needed.) We get to be mentors until November, as long as we meet or exceed the standards, like we have to have a high alarms per hour, good QA, good compliance (which means working when your schedule says you should be working), etc.
I think being a mentor is going to be lots of fun. I haven't really had any sessions yet, since we just got done with training. I did shadow a mentor, which was kinda interesting...it was good to see first-hand what they do and be able to ask questions.
As for Mark's job, he's currently considered an employee of a temp agency. Their plan is to hire him on as a full time employee for them. YAY! :D! He filled out, and put in an application not long ago. We aren't exactly sure when they're going to take him on full time though. Mark is also considering going back to school. The MCC Business and Technology school is literally right down the street from where Mark works. Hopefully we can get him enrolled for the fall semester. (He's not really sure what he wants to do...so he's going to try to explore some options.)
Well, that's the lastest.
